The Shrewsbury and Telford Hospital NHS Trust is a large organisation that provides a wide range of acute hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales.
The Trust has a clear vision and values that guide its work. The Trust offers some specialist services that are recognised nationally or regionally. The Trust is committed to improving its performance and quality of care through continuous monitoring, feedback and transformation.
The Trust runs two main hospitals: the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of its activity2. The Trust also provides community and outreach services such as consultant-led clinics, midwife-led units, renal dialysis units, and community services including midwifery, audiology and therapies.
Performance and Quality
The Trust is committed to providing safe, effective and high-quality care for all patients. It monitors its performance against national standards and benchmarks, such as the NHS Constitution, the Care Quality Commission (CQC) ratings, the NHS Outcomes Framework and the NHS Improvement Single Oversight Framework5. The Trust also seeks feedback from patients, staff and stakeholders through various channels, such as surveys, complaints, compliments, friends and family tests, patient stories and engagement events.
The Trust is currently undergoing a Hospitals Transformation Programme (HTP), which aims to transform its services and facilities to meet the future needs of the population. The HTP involves building two new emergency departments, one at each hospital site; creating separate planned care centres for elective surgery; developing new models of care for women and children’s services; enhancing diagnostic capacity; improving IT infrastructure; and investing in staff development.